Frequently Asked Questions

Champneys Henlow


• I don't remember my login details to the member portal.
JOB-AID: How to reset your password on the member portal
• I am able to enter the member portal but I can't open any of the active tools (e.g. CentralREZ, REZMedia or REZtoMarket).
The most common reason for this is that you are using Google Chrome as your internet browser, which will block pop-ups on the Member Portal by default.
JOB-AID: How to allow pop-ups on the member portal (Google Chrome)
• I need to close out a date.
JOB-AID: How to close availability for your hotel on CentralREZ
• I need to create a promotion.
JOB-AID: How to set up a promotion in CentralREZ
• I need to create a negotiated rate.
JOB-AID: How to create a negotiated rate in CentralREZ



Other useful links:


If your question is not listed above please contact and our team will be happy to assist you. NOTE: Our operating times are between 8am to 6pm (GMT) during weekdays and 10am and 4pm (GMT) on weekends, so please bear that in mind when contacting our support team. Nonetheless, we aim to assist you as soon as possible.