Converting Callers into Bookers
Voice reservations are a great way to increase direct bookings, and should, in theory, be an easy sell – the customer is already interested in your hotel – however, most properties fail to handle these leads correctly.
A recent study found, for example, that the simple act of offering to secure the reservation makes a caller 4.4 times more likely to book your hotel. We have compiled a useful list of the Dos and Don’ts when it comes to handling voice reservations.
Download this fact-sheet to learn
> How to effectively convert callers into actual bookers for your hotel
> What your reservation staff should be doing when picking up the phone
> The common mistakes un-experienced agents make when handling calls
> Why you should consider using out-sourcing